Responsibilities
* Use your skills and retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, who will look to you for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring your health and safety is a priority.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage stock processes through the Epos operation.
Qualifications
To be successful in this role you'll have commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can‑do attitude and a good understanding of financial and IT administration.
* Customer Service Experience
* People management experience (reviews/1:1/volunteer recruitment/team meetings)
* KPI and target experience
* Strong IT skills (Admin/emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail or charity retail managerial experience
* Health and Safety Knowledge
* Minimal Microsoft Office packages or equivalent
* High street retail/leisure/hospitality background
* Merchandising/Stock rotation, Disability Confident
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
As a member of the retail team, you'll help us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to driving up the income that generates the vital funds necessary to keep our care and support services running.
Salary & Benefits
30 Hours per week over 7 days, £13.19 per hour + rewards & benefits.
Competitive Benefits Package – 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rated if part‑time). Company pension scheme. Staff discount with thousands of retailers. Access to Employee support programme and more.
Closing Date
15th April
Interview date: 22nd April
Disability Confident
We are a Disability Confident employer and will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
Accessibility
The shop is all on one floor and is easily accessible from both front and rear.
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