Unit 2 Rutland House, Thurman Street, Ilkeston, DE7 5BB
Hours to be worked flexibly across Monday to Sunday on a rota basis
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).
From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Benefits
* Cycle to work scheme – savings of 25‑39% on bikes and accessories
* High Street Shopping Discounts – discounts at Screwfix and other retailers
* Share Plans – become a Kingfisher shareholder
* 20% off a Nuffield Gym membership, including a Health MOT and free 7‑day pass
* Simply Health – dental care, acupuncture and other treatments with claim‑back
* Long Service Awards – extra pay and bonus holiday days to celebrate milestones
* Pension – choose your contribution, we add up to 14% per month
* Life Cover – up to 4× your annual salary through Death in Service payment if you opt into the pension scheme
* Mental wellbeing – free wellbeing resources and confidential counselling
* Screwfix and B&Q Discounts – 20% off all B&Q and Screwfix products
* Mind Training – support and tools from the UK’s leading mental health charity
* Screwfix Community – stay in touch with colleagues and access resources
* Self‑Development – use LinkedIn Learning to develop job‑related or personal skills
* Enhanced Family Leave – inclusive policy with competitive pay terms
* Training Programmes – growth and learning opportunities
Training and Development
* First Steps to Management – 16‑week programme, open to Service Assistants, clear path to Trade Counter Supervisor
* Power Up to Trade+ – 12‑15 month programme providing a Trade Supplier Apprenticeship (Level 2) and path to Trade+ Sales Supervisor
* Trade Up to Branch Manager – 15‑month programme, leading to Level 4 Retail Manager Apprenticeship and team management knowledge
* Learning for Life – life skills and Maths/English coaching for employees and families
Typical Day
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress”
Culture
We all do better when we’re celebrated for who we are. A warm, equal and inclusive culture is integral to our workplace. Our Employee Inclusion Network, 'Us', helps colleagues share ideas and work collaboratively. With support from leadership, it is led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately feel free to be themselves.
Role
Retail Assistant
Responsibilities include:
* Providing excellent customer service at the till and in‑store
* Picking and packing orders for deliveries
* Stocking shelves and replenishing inventory
* Maintaining a tidy, safe store environment
* Using the digital tools to manage inventory and sales
* Learning store procedures and processes through training programmes
* Supporting teammates and contributing to a positive team culture
Qualifications and Experience
* Positive attitude and strong communication skills
* Basic numeracy and computer literacy
* Willingness to work flexible shift patterns
* Experience in retail or customer service is an advantage but not required
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