Overview
HR Case Advisor role at South East Water UK. This position supports Employee Relations (ER) and requires solid HR generalist experience in a fast-paced environment, with a focus on specialising in ER.
Main Responsibilities
* Provide expert guidance and support to managers and employees on a variety of HR matters, including disciplinary actions, grievance proceedings, and probation issues, ensuring all documentation and meetings comply with relevant policies and employment law.
* Lead on managing employee absences, proactively working with line managers to minimise duration, support long-term cases, and balance business needs with individual circumstances.
* Facilitate occupational health referrals and follow-ups as required.
* Lead and collaborate on Data Subject Access Request (DSAR) cases, gathering data from HR and company systems for current and former employees.
* Develop, update, and proactively coach managers with comprehensive documentation and guides to empower them for effective self-service case management.
* Conduct data analysis and report monthly figures to identify patterns, risks, and areas for proactive intervention to support People Plan objectives.
* Mediiate and facilitate disputes to reduce the number of formal cases.
* Maintain accurate and up-to-date systems and comprehensive case files through detailed case notes to ensure accountability and transparency.
* Provide flexible support to the broader HR function and HRBPs, including minute-taking at complex ER cases.
* Propose policy and procedure changes or improvements to instil best practice.
What You’ll Need
* CIPD Level 5 qualification (must be completed).
* Proven experience in a high-volume, fast-paced HR environment with a strong background in disciplinary, grievance, DSARs, and absence management.
* Confidence and knowledge in UK employment law and data protection/privacy.
* Ability to translate company policies into fair and consistent solutions.
* Strong analytical skills, comfortable working with numbers, statistics, and trend data.
* Excellent organisational skills, attention to detail, and efficient record-keeping for case file management.
* Ability to work effectively across all levels of management.
* Experience coaching managers and colleagues on best practice case management.
* Excellent IT skills, including proficiency with HR systems (Workday desirable) and Google Workspace.
Desirable
* Accredited Mediator status.
About South East Water
We are committed to equal opportunities and fair treatment for all, and pride ourselves on inclusion across age, race, gender, ethnicity, religion and identity. This role supports our recruitment, employment and career progression with South East Water.
Benefits
* Excellent stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
Additional information
* To apply for this position, please submit your CV on our careers website.
* You must have the legal right to work in the UK at the start of employment.
* As part of the employment offer, background, identity, and employment reference checks will be conducted.
* Recruitment agencies are asked to refrain from submitting CVs without explicit invitation from our HR Resourcing team.
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