Role
Hire Controller
Pay: £14.47
Location: Slough
Hours: Monday‑Friday 7:30am – 5:00pm
Contract: Temp to Perm
We're excited to be recruiting for a Hire Controller to join a busy and fast‑paced operation. This is a great opportunity for someone who enjoys a varied role, takes ownership, and works as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.
Key Responsibilities
* Responding to emails and customer queries while answering incoming telephone calls.
* Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner.
* Providing a high level of customer service, both over the phone and serving customers at the trade counter.
* Carrying out general administrative duties.
* Developing strong product knowledge to effectively support customers.
* Prioritising and managing multiple tasks and deadlines effectively in a fast‑paced environment.
Skills & Experience Required
* Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries.
* Ability to successfully complete transactions while ensuring customer satisfaction.
* Previous experience in the hire or construction industry is essential.
* Strong communication skills, including the ability to negotiate and build relationships.
* Confidence in using initiative and judgement to make decisions in line with company policies and pricing structures.
* A collaborative team player with a flexible and adaptable approach.
* Strong organisational skills with excellent attention to detail.
* Commitment to continuous improvement and enhancing service levels.
* Good computer literacy, including MS Office, with a willingness to learn new systems.
If you come from a tool or plant hire background and are looking for your next opportunity, we'd love to hear from you, apply now.
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