ICT Desktop Support Technician
Edinburgh (Hybrid 3 days per week)
£167 P/D (Inside IR35)
6-month contract
Counter Terrorism Check (CTC) clearance is required for this role. Candidates who already hold a valid CTC clearance will be given preference.
We are seeking a proactive and customer-focused ICT Desktop Support Technician to provide high-quality support within a large, networked enterprise environment. The ideal candidate will be confident supporting users at all levels, managing a wide range of devices, and ensuring an excellent standard of service delivery.
Key Responsibilities
* Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance.
* Build, configure, and deploy devices using Microsoft Windows 11 and SCCM.
* Provide support across Microsoft Office applications, particularly Outlook and Office 365.
* Support IT operations within a large, complex, networked environment, ensuring service levels are met.
* Manage and support a range of devices including laptops, smartphones, and tablets.
* Maintain accurate documentation and apply a structured, analytical approach to problem solving.
* Communicate clearly and professionally, delivering a customer-focused service at all times.
Skills & Experience
* Strong technical knowledge of Windows 11, SCCM device builds, and Office 365 support.
* Experience delivering IT support in a large organisation or enterprise-scale network.
* Competent in managing and supporting multiple device types (laptops, tablets, mobile devices).
* Excellent communication skills and a confident, user-focused approach.
* Self-motivated, organised, and able to prioritise workload effectively.
* Strong analytical and troubleshooting skills with a methodical, solution-driven mindset.
This roe requires an individual who holds, or is eligible to obtain, CTC security clearance. Please send your CV to be considered.