An exciting new opportunity has arisen working as a Customer Service Supervisor a national company who are experiencing a period of growth. This role is office based and would suit someone who is currently in a Customer Service role looking for the move into management or someone in a supervisory role in a different environment such as retail but wanting to step into an office role!
JOB TITLE: Customer Service Supervisor
LOCATION: Exeter
HOURS: Monday to Friday 8.30 am-4.30pm
SALARY: £25, - £27,
BENEFITS: 23 days plus Bank Holidays increasing each year, free parking,
THE COMPANY: A well-established multi-site company with a national presence.
THE ROLE: We are currently recruiting for the Exeter site of this national company. You will be joining a team who all support each other and laugh every day. This is a new role and an exciting opportunity to be integral part of the customer service team and fully support and coach a small team of 4 dedicated Customer Service Administrators. You will provide an office based link between customer and company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
Daily duties will include:
� To oversee a team of four Customer Service Administrators
� Coach and mentor the team and identify any training needs
� To process all documentation correctly and maintain files and records according to procedures
� To expand business/obtain appointments form customer base
� To action messages received
� To forward queries and keep managers, supervisors, colleagues informed as necessary
� Assist with answering customer calls
� Organise the work schedule for the customer service team including lunch cover and holiday requests
� Respond to email enquires and general administrative tasks as per the needs of the team
The successful candidate:
1. Excellent communication skills and telephone manner
2. Strong customer service experience
3. Computer skills and a willingness to learn
4. A can do attitude where no job is too big or small
5. A positive disposition and someone who enjoys a fun dynamic environment
6. Ideally some supervisory experience but not essential