Overview
We are Iveco Group, a company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND.
The Opportunity
As a Service Advisor, you will support the smooth daily operation of the Service Reception within a strong team environment and deliver outstanding customer service to both internal and external customers through exceptional communication.
The Specifics
* To control and maximize service & repair bookings. Interpreting customer requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule
* Support and maintain customer’s service schedules, MOT and O Licence requirements
* Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
* Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to
* Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing
* Ensure Health & Safety and safe work practices are met at all times within this position’s working environment
* Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
* Respond to telephone and walk-in enquiries by greeting customers with the appropriate salutation
* To validate & update DMS marketing records for existing customers or create records for new customers
* To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
* To promote other services and products to customers as appropriate
* To liaise effectively with all the service advisors, parts staff and workshop controller
Some important characteristics we are looking for
* Excellent organisational skills
* Ideally a technical awareness to provide basic advice and estimates to customers – this may not necessarily have been gained within the Commercial Vehicle sector of the motor vehicle industry
* Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
* Technical awareness of motor vehicles, analytical and administrative skills
* An ability to work as a team player within a busy department
* An ability to work unsupervised and adhere to strict deadlines
* Flexible approach to working hours
* Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks
* Develops job knowledge and expertise through continual professional development, demonstrating an understanding of different organisational departments and functions
* Ability to use all appropriate modules of the DMS, particularly workshop loading and point of sale
* Should possess strong self-organisational skills
* Ability to work calmly in an environment that can be pressured
Benefits of working at Iveco Retail
* 24 days annual leave per year
* Carry over up to 5 days annual leave per year
* Company Pensions contribution of up to 5%
* Private Medical Insurance
* Attractive overtime rates of up to 130%
* Bonus, incentives and commission schemes
* Monthly Recognition Awards
* This role offers constant learning within a committed and collaborative team in a fast-paced and time-constrained environment
Employer details
* Iveco Retail wants to work with the best people, no matter their background or qualifications. If you are passionate about learning new things, have great experience, talent, and passion, you will fit right in.
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Automotive
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