Service Advisor Location: Lisburn Salary: £27,000 £31,000 per annum (depending on experience) Job Type: Full-Time, Permanent About Us We are a busy, customer-focused, multi award-winning motor franchised garage with a strong reputation for quality workmanship and excellent service. Due to continued growth, we are looking to recruit a professional and motivated Service Advisor to join our friendly and supportive team. The Role As a Service Advisor, you will be the key link between our customers and the workshop team. You will ensure a smooth and professional service experience from booking through to vehicle collection. Key Responsibilities Booking vehicles in for servicing, maintenance, and repairs Communicating effectively with customers about work required and associated costs Preparing job cards and liaising with technicians Providing regular updates to customers on vehicle progress Upselling additional work where appropriate (ethically and professionally) Handling invoicing and processing payments Delivering exceptional customer service at every stage What Were Looking For A successful Service Advisor will demonstrate: Excellent communication skills clear, professional, and friendly manner Strong customer service focus committed to delivering a positive experience Good organisational skills able to manage multiple tasks in a fast-paced environment Attention to detail accurate job card and invoicing management Problem-solving ability confident handling customer queries or concerns Team player mindset able to work closely with technicians and management Sales awareness comfortable discussing and recommending additional work IT competency confident using garage management systems and basic office software Previous experience in the motor trade service advisor role is preferred What We Offer Competitive salary of £27,000 £31,000 (dependent on experience) Supportive working environment Ongoing training and development opportunities Opportunity to progress within a growing business If you are enthusiastic, professional, and passionate about delivering excellent customer service within the motor trade, we would love to hear from you. Apply now by sending your CV and a short covering letter.