Veterinary Receptionist (Maternity Leave)
The role involves a high level of face-to-face contact with our clients, requiring confidence, empathy, and experience to provide excellent standards of care along with a personal touch.
Daily duties include (but are not limited to):
* Welcoming clients and their pets upon arrival at the practice
* Handling queries face-to-face, by telephone, and by email
* Maintaining accurate records
* Ensuring good communication between reception and clinical teams
* Processing payments, cashing up, and submitting takings at the end of each day
* Adhering to GDPR regulations and respecting client confidentiality
* Maintaining a clean and tidy reception and waiting area at all times
* Following health and safety procedures and protocols
About the rota
This is a full-time role working four days per week from 08:15 am to 7:00 pm, with a one-hour lunch break. Saturday shifts are on a shared rota basis from 08:15 am to 4:00 pm with a half-hour lunch (same for Bank Holidays). The Saturday hours are averaged into the working week, approximately 1 in 4 weekends.
The successful candidate should demonstrate excellent communication skills, adaptability in a fast-paced environment, and empathy during emotional situations. Previous experience is preferred, and proficiency with IT systems is essential.
Practice Culture
We are a friendly, close-knit team with low staff turnover; many staff members have been with us for over 10 years. We promote teamwork, hold regular clinical discussions, and are committed to ongoing clinical and professional development. Everyone’s voice is valued, and we actively support wellbeing and mental health initiatives.
Location and Surrounding Area
Congleton is a large town situated on the East Cheshire/Staffordshire/Derbyshire border, close to the Peak District for rural enthusiasts, and within reach of Manchester, Birmingham, and Liverpool for those who prefer city life.
Benefits
* 6.6 weeks of annual leave (FTE)
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury cases
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback with hundreds of retailers
* Discounted staff pet care
Congleton Vets, Congleton
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