Overview
Advanced Employee Relations Practitioner – Employee Relations (AfC - Band 7)
Base: WestPort/Hybrid
We are looking for an Advanced Employee Relations Practitioner to join our Employee Relations Team. The successful candidate plays a pivotal role in ensuring the effective delivery of HR advisory and casework services. They are responsible for providing expert HR advice to HR Service Desk Advisors, triaging complex queries, overseeing the allocation and progression of cases to Case Managers, and ensuring that all activity is monitored and aligned with policy frameworks and service-level expectations. The postholder will also lead on the development and reporting of Management Information to support strategic insight and operational improvements.
Responsibilities
* Provide expert HR advice to HR Service Desk Advisors, triaging complex queries.
* Oversee the allocation and progression of cases to Case Managers.
* Ensure all activity is monitored and aligned with policy frameworks and service‑level expectations.
* Lead on the development and reporting of Management Information to support strategic insight and operational improvements.
Qualifications and Experience
* Educated to degree level with a postgraduate diploma in HR or equivalent experience and Chartered CIPD membership or willing to work towards Chartered CIPD Membership.
* Ideally experience within a public sector or NHS context.
* Familiarity with HR Service Management tools such as ServiceNow or equivalent; ability to work in a fast-paced, evolving environment with a proactive and solutions-focused approach.
* Strong interpersonal and influencing skills and the ability to plan own and others\' workload and deliver to tight deadlines.
Additional Information
If you think you have the skills and experience to undertake this key role, we would love to hear from you! Informal enquiries would be welcomed by Ruth Kelly, Deputy Director of People & Culture by emailing ruth.kelly@nhs.scot
Closing date for applications is Friday 12 September 2025
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.
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