2nd Line Support Engineer - South East London/Kent - £28,000 - £36,000 + Excellent BenefitsOverview:*This position requires you to have a full UK driving licences and access to a vehicle*An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support.You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements.Role & Responsibilities:
* Handle escalated calls from 1st line Service Desk team
* Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
* Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
* Administer backup and disaster recovery systems and processes
* Management of relationships with third parties and suppliers
* Keep operational documentation up to date
* Attend client sites for issue resolution and pro-active maintenance
Essential Skills & Experience:
1. Minimum 3+ years experience on a helpdesk or technical support role
2. Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clust...