Role : UX Design Lead
Length : Until March 2027
Location : Hybrid working- 1 day onsite per week - Primary locations: Aberdeen, Glasgow, Inverness or Perth
Rate : £650.68 via umbrella company
Job Description
Scope of Work - User-Centred Design Services
Provision of User-Centred Design (UCD) as a service to support the SSEN Transmission Digital Programme across multiple value chains and projects. The service embeds a consistent, holistic user-centred approach across the full delivery lifecycle, providing both strategic oversight and hands-on delivery.
Core Activities
* User research (qualitative and quantitative)
* Translation of insight into journeys, personas, prototypes and opportunity maps
* Governance and assurance of UCD deliverables at project gates
* Development and maintenance of a shared Experience Framework
* UX risk management, metrics (SUS/UMUX) and reporting
* Stakeholder engagement, facilitation and governance support
* Resource Requirements
Four UX Design Leads providing value-chain-level leadership, hands-on delivery, assurance of vendor UX outputs, and progression of UX maturity across the programme.
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