Job Description
Temporary Customer Service Representative
Location: Head Office, Nottingham
Contract: Temporary (Full-time)
My client are a premium retail brand known for exceptional quality, craftsmanship, and outstanding customer experience. Seeking a Temporary Customer Service Representative to support the Head Office team in Nottingham during a busy period.
This is an excellent opportunity to join a fast-paced, customer-focused environment and represent a brand where service excellence is at the heart of everything they do.
The Role
As a Customer Service Representative, you will be the first point of contact for customers, delivering a professional, friendly, and solutions-focused service across multiple channels.
Key responsibilities include:
* Handling customer enquiries via phone, email, and live chat
* Resolving order, delivery, and returns queries efficiently and empathetically
* Providing detailed product and brand information in line with our premium standards
* Managing customer records accurately using internal systems
* Escalating complex issues where necessary and following through to resolution
About You
Seeking someone who is confident, articulate, and passionate about delivering exceptional service.
You will ideally have:
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