Full time permanent
Location: York
Salary: 39,355 to 48,149 per annum
Introduction to YSJ university
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.
The role
The Student Hub Manager will deliver effective, student focussed and pro-active leadership and management of the Student Hub; creating an inclusive, knowledgeable and supportive environment for all YSJ students.
The post holder will be expected to devise and deliver strategies to sustain exemplary and consistent service excellence, continuous service improvement alongside ownership and resolution of student issues. This will be done in collaboration with senior stakeholders and student support teams from across the University.
Required skills and experience
The successful candidate must have:
* Experience of leading professional support teams in a complex organisation
* Experience of developing and delivering process change
* Experience of working in a customer service environment
* Excellent communication skills
* Experience of working with customer relationship management systems
* The ability to think strategically and contribute to the development of plans to improve the student experience
Additional information
Contact - Penni Robson, Academic Registrar - p.robson@yorksj.ac.uk
Interviews will take place on 2nd July. It is anticipated that the selection process will include a formal interview and a stakeholder engagement session. Further details will be provided if you are shortlisted for interview.
This role is eligible for Skilled Worker Visa sponsorship subject to UKVI criteria being fulfilled. For further information regarding this visa route please visit Skilled Worker visa: Overview - GOV.UK ( www.gov.uk ).
Closing Date: 12 Jun 2025
Category: Professional Support (including Research vacancies)
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