Responsibilities
* Provide advice, support, and consultation on broad ranging employee matters, and guidance around administration and interpretation of policies and employment issues.
* Investigate colleague complaints and concerns; obtain relevant documentation and data via interviews; provide advice and take necessary steps to resolve on behalf of GBT.
* Advise, guide and resolve cases, with an aim to always provide a positive work environment for all colleagues.
* Partner with leaders to deliver training on best practice, strategies for managing problems, and responding to colleague grievances.
* Support analysis of casework trends, survey results, escalations, and complaints to determine areas of opportunity to improve work environment and culture.
* Support end‑to‑end people processes through developing and maintaining a positive, value add relationship with business leaders and HR colleagues.
Qualifications
* Experience in HR, ideally with exposure to employee relations. In lieu of experience, you’ll have a degree in Human Resources, or CIPD (level 3).
* Absolute attention to detail. I's dotted, T's crossed; you focus on producing work to the highest standards.
* You’re a self‑starter with a growth mindset. You thrive in fast‑paced, engaging environments.
* Outstanding communication skills. You listen actively, advise kindly, speak with authority when needed, and write clearly and consistently.
* Cool, calm and collected: you are tactful, quick thinking, and persuasive in controversial and/or confrontational situations.
* Natural intellectual curiosity and a passion for your own learning and development; enhancing current skills and nurturing new ones to positively impact the work you do, and the people you partner with.
Benefits
Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!
Equal Employment Opportunity
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. For Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .
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