Regional manager

Regional Manager – Cleaning Services (Soft FM) Birmigham £30,000 - £40,000 Car/Allowance Benefits About the Role: We are seeking an experienced and driven Regional Manager to oversee the delivery of cleaning services across multiple client sites within the West Midlands. Working for a leading Soft FM service provider, you will be responsible for ensuring high standards of service delivery, client satisfaction, and operational efficiency across your portfolio. This is a key leadership role requiring strong people management, commercial awareness, and a passion for service excellence. Key Responsibilities: Lead, manage, and support a team of Supervisors, and Cleaning Operatives across multiple locations Ensure all cleaning services are delivered in line with contractual KPIs, SLAs, and quality standards Build and maintain strong client relationships, acting as the main point of contact for regional accounts Conduct regular site audits, inspections, and performance reviews Manage budgets, control costs, and identify opportunities for efficiency improvements Drive continuous improvement initiatives and implement best practices Oversee recruitment, training, and development of staff within the region Ensure compliance with Health & Safety legislation and company policies Handle escalations, complaints, and service issues promptly and professionally About You: Proven experience in a Regional or Area Manager role within cleaning or Soft FM services Strong leadership and people management skills across multi-site operations Commercially aware with experience managing budgets and P&L responsibility Excellent client relationship and stakeholder management skills Strong organisational and problem-solving abilities Knowledge of Health & Safety and compliance requirements Full UK driving licence (travel across the region required) What We Offer: Competitive salary and benefits package Company vehicle or car allowance Career development opportunities within a growing organisation Supportive and dynamic working environment How to Apply: If you are a motivated and experienced leader looking to take the next step in your career within Soft FM, we would love to hear from you. Apply today with your CV and a brief cover note outlining your suitability for the role.