Job Title: Director of Professional Services, Aberdeen
Client: Pathlock
Location: Aberdeen
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization. Acts as the reporting point for all individual contributors within the Professional Services organization, responsible for the care and development of the delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain sales tools for Application and Identity Governance
* Develop vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and with sales leadership
* Mentor team members to maximize quality, performance, and billability
* Train resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* Over 10 years of experience in information security and/or professional services
* At least 8 years of experience in Identity Governance and Administration or Identity and Access Management
* Over 5 years of mentoring and management in professional services
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes
* Deep knowledge of Application Governance, IAM, and related solutions like Pathlock, SailPoint, Saviynt
* Experience delivering services across various industry verticals
* Operational experience in building consulting offerings
* Knowledge of cybersecurity trends and customer security pressures
* Strong communication skills
* Desire to mentor and grow teams
* Experience with enterprise software or systems integration
* Client and partner communication experience
* Ability to manage multiple projects
* Consulting, project planning, and resource management skills
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