Employment: Full time, permanent
We are a successful ecommerce company, offering over 70,000 designer interiors products from famous brands including Ralph Lauren, Mulberry, Farrow & Ball, and Sanderson.
As a family business established in 1979, we have become a leading online retailer for designer fabrics, wallpapers, rugs, and bespoke soft furnishings. We have recently launched a new website aimed specifically at the US market. Through our collaboration with Sanderson Design Group we will also soon be launching a website for Morris & Co, the iconic interiors brand established by William Morris in 1861.
We are based in modern offices located within a 30-minute drive from both Bristol and Bath.
You will be responsible for delivering the excellent level of customer service we have become known for. We receive a wide range of Trade enquiries by email and telephone. These could include requests to open an account, pricing and quote enquiries, or technical questions about our products. Alongside fielding inbound enquiries, you will build relationships with our most important customers, knowing them by name and understanding their businesses and what’s most important to them. You will deal with our highest spending customers, handles escalations, contribute to improvement projects, and deputise for the Customer Service Manager in their absence.
We will give you the training you need on our systems, products, and services, to equip you to help our customers get the answers they need. You will become very knowledgeable about the products we sell, gaining familiarity with each of our partner brands covering all budgets and styles. Our made-to-measure furnishings offer is unique, and we will help you develop the expertise you need to advise on the technical aspects of curtains and blinds.
A ‘people person’ able to relate to our customers and build trust, you will have previous customer service experience, but this may have been gained outside of an office, for example in retail or hospitality.
You will need to be a good communicator - engaging and reassuring over the phone, and able to write clearly worded emails. We offer a really good pay package, with paid overtime, and a twice-yearly bonus of up to 10%, and 33 days paid holiday per annum (including bank holidays).
There is the option to work from home on Tuesdays and Wednesdays.Those who prefer to work in the office are of course free to. The usual benefits are provided including company pension, life insurance, income protection, cycle to work scheme, and a generous employee discount scheme.
Please visit our website for more information.