H G Gladwell & Sons Ltd was established in 1912 and now manufactures and distributes a range of pet food and pet related goods. These products are in bags or boxes, which weigh up to approximately 25 kg.
We are looking for a new members of the team to join our Copdock branch for working over the weekend, if you are interested please apply.
Position reports into: Branch Manager
Job Purpose: To work in our Trade and Retail Store providing a professional, efficient and accurate service to our customers, including delivery to some customers.
Key Responsibilities:
* Sustain and improve sales performance and customer satisfaction relating to the branch
* Accurately process orders
* Perform duties in an efficient, professional and courteous manner
* Ensure all established procedures are adhered to
* Establish and maintain effective working relationships with co-workers, managers, suppliers, customers and the general public
* Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
Duties include but are not exclusive:
* Perform selling and customer service activities competently including accepting payments for goods
* Communicate and liaise verbally with customers/ suppliers/ visitors/ enquirers/ co-workers and managers.
* Efficiently and effectively respond to spoken requests over the phone or in person
* Respond clearly and effectively to verbal or written instructions
* Maintenance of the hygiene of the branch.
* Stock control and replenishment of goods
* Delivery of goods to local customers
Skills:
* Retail experience or customer service experience an advantage
* Must be computer literate
* Must be numerate and literate as will be working from written instructions
* Excellent attention to detail is required as mistakes are costly to rectify
* A confident and friendly personality is essential
* Ability to work under own initiative is important
* Knowledge of Pets and animals would be an advantage
* Clean driving record
Job Type: Part-time
Pay: £10.00-£12.21 per hour
Experience:
* Customer service: 1 year (preferred)
Work Location: In person