Job Description
Job Title: Senior Travel Claims HandlerLocation: Birmingham Hybrid/RemoteSalary: £28,000 - 32,0000About the RoleWe are seeking a proactive and detail-oriented Senior Travel Claims Handler to join our client's growing team. In this role, you will manage and assess travel insurance claims from initial notification through to settlement, ensuring fair and timely outcomes for customers.Key ResponsibilitiesHandle a caseload of travel insurance claims in line with company policies and regulatory requirements.Liaise with customers, third-party suppliers, and internal departments to gather information and assess claims.Make fair and prompt decisions on claims, ensuring excellent customer service throughout the process.Maintain accurate records and documentation for each case.Identify potential fraudulent claims and follow the appropriate procedures.About YouPrevious experience in travel insurance, claims handling, or a similar customer service role.Strong communication and interpersonal skills.Ability to work independently, with excellent attention to detail.Sound decision-making skills with a customer-first mindset.Good IT skills, including familiarity with claims management systems.If you're an organised and customer-focused professional looking for your next step in the travel insurance sector, we'd love to hear from you.Contact: Kas Morgan - CPS GroupBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so.
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