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Job Overview
Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved
Lead for all hard service disciplines across site
To provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers
Support the FM to improve and enhance stakeholder relationships
Provide FM resilience across the Crawley site
Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption
To develop understanding of the contract commercial and deliverable frameworks as part of development
Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs
Operational and line management of the engineering team to ensure best productivity
PDA training, development and auditing with on site team
To drive & encourage 100% PDA usage
Complete and maintain the training matrix for site engineers
Lead on developing, supporting and mentoring engineers to maximise their potential
Management of sub-contractros, ensuring they are booked in and works carried out in line with contractual requirements
Main Duties
Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken
Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued
Ensure correct and complaint certifaction is uploaded, into Maximo, Sharepoint and site files as required
Take a pro-active role in and engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised
Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work
Assist the FM in producing monthly reports
Support the implementation of the One team ethos across all service lines
Input and support key projects and initiatives
Take ownership of Mitie standards and health and safety across the teams
Carry out monthly reviews, huddles and audits for hard services
Enhance the service delivery model with cross functional working and team building
Build and create a proactive customer focussed delivery model for all hard service contracts
Ability to obtain, evaluate and challenge quotations from suppliers
Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews
Attend and represent Mitie in client meetings when required
Report technical issues to contract Hard Service and Energy Lead and request support when needed
What we are looking for
Experience in M&E industries
Experience in dealing with various mechanical, electrical and specialist systems (liquid nitrogen, oxygen monitoring, compressed air)
Experience in working with and managing a team of multi skilled engineers
Water management experience desirable
Mechanical Engineering qualification
Strong customer care focus
Health and Safety awareness and knowledge (IOSH Working Safely)
Full and Clean driving Licence
Able to work at heights
Smart in appearance
Able to process administration tasks associated with the role
Committed, reliable and flexible
Able to work as part of a team and to work on their own
High levels of communication skills
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sadhna Jha at
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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