About The Elizabeth School Of London
The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities – London, Birmingham, Leeds, Leicester, Manchester and Northampton.
Job Details
Position: Casework Officer
Pay: £28,000 Per Annum
Employment Type: Full-time
Location: UK, London, Limeharbour
Purpose of the Role
You will contribute to the delivery of various full‑time programmes developed in partnership with renowned institutions such as Canterbury Christ Church University, Bath Spa University, St Mary’s University Twickenham London, and others.
The Registry at ESL seeks an experienced Casework Officer to manage individual student academic cases, with a primary focus on academic appeals and academic misconduct. You will conduct investigations in accordance with ESL and its partners’ academic appeals procedures and disciplinary regulations, ensuring compliance with institutional policies.
Main Duties and Responsibilities
* Handle individual student academic cases, including academic appeals and misconduct.
* Maintain accurate and confidential records of all cases in compliance with institutional policies.
Investigation & Analysis
* Conduct detailed investigations of student cases, gather relevant information, and make recommendations based on findings.
* Extract and analyse data to inform decisions and ensure adherence to regulations.
Stakeholder Liaison
* Communicate with students, staff, and academic partners regarding case processes and outcomes.
* Provide guidance to students and staff on academic policies and procedures.
Regulatory Compliance
* Ensure all casework aligns with legislative and institutional requirements.
* Monitor compliance with academic policies and identify areas for improvement.
Essential Skills and Qualifications
* A bachelor’s degree or equivalent substantial experience in an office environment.
* Proven experience managing office systems to ensure compliance with regulatory requirements.
* Demonstrated ability to handle a complex schedule of activities and meet strict deadlines.
* Strong analytical and investigative skills, with the ability to extract and evaluate information for decision‑making.
* Proficiency in IT, including case management systems and standard office software.
Desirable Attributes
* Excellent written and verbal communication skills.
* Ability to work independently and collaboratively under pressure.
* Strong organisational and multitasking skills.
Other Duties and Requirements
* Perform other duties commensurate with the post’s level of responsibility and experience as required.
* Flexibility: Willingness to work occasionally outside normal office hours.
* Travel: Occasional travel to partner institutions or relevant events may be required.
Benefits
* Annual leave (7.2 weeks including bank holidays)
* Workplace pension scheme
* Company sick policy
* Statutory maternity/paternity pays
* Career development opportunities
* Training and self‑development opportunities
* Gym membership discounts, retail discount schemes, cinema discounts, grocery discounts, cycle to work, investing and savings opportunities, financial wellbeing education, mental fitness support (“My Mind Pal”)
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