Wolviston Management Services are delighted to be supporting our client in the appointment of a Customer Supply Chain Coordinator, a pivotal role acting as the key link between customers, production, and the wider supply chain. This position plays a critical part in ensuring customer demand is accurately translated into production plans and delivered on time. You'll take ownership of the end-to-end order lifecycle, balancing supply, demand, inventory, and operational capacity, while contributing to continuous improvement across the business. The Role As Customer Supply Chain Coordinator, you will manage the flow of products and information from order receipt through to final dispatch. Working closely with customers, production teams, suppliers, and logistics partners, you'll ensure service levels are maintained, risks are minimised, and operational efficiency is continuously improved. Key Responsibilities Manage the full customer order lifecycle, from receipt and validation through to fulfilment, using ERP systems Ensure all orders are processed accurately and delivered in line with customer expectations and internal standards Plan and manage raw materials, packaging, and customer-supplied stock to maintain availability while controlling costs Proactively reduce the risk of stockouts and excess inventory through effective planning and collaboration Work closely with production teams to convert customer demand and forecasts into practical production schedules Coordinate outbound logistics, working with hauliers, freight forwarders, and logistics partners Monitor deliveries to ensure finished goods are dispatched on time and in full Act as the primary point of contact for customers on order status, production timelines, and deliveries Handle customer queries and issues promptly, maintaining high levels of customer satisfaction Liaise with suppliers to secure timely delivery of materials and support discussions around pricing and terms Track supply chain KPIs, produce reports, and identify opportunities for improvement Respond quickly to supply chain disruptions, supporting contingency planning where required Identify and implement process improvements to enhance efficiency and reduce costs Contribute to cross-functional initiatives aimed at improving customer experience and operational performance About You Proven experience in supply chain coordination, customer service, or a related role Highly organised with the ability to manage multiple priorities in a fast-paced environment Strong communication and stakeholder management skills Confident using ERP systems and the Microsoft Office suite Analytical and solutions-focused, with strong problem-solving capability Comfortable working under pressure and adapting to changing demands What's On Offer Competitive salary and benefits package Opportunities for professional development and career progression Supportive, collaborative team environment within a forward-thinking organisation If you're a proactive supply chain professional who thrives on delivering excellent customer service and driving operational performance, this is an excellent opportunity to make a real impact