As a contract officer you will work within the Fire Safety Team within the Compliance and Technical Services department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry.
Responsibilities
* Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary.
* Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager.
* Conduct regular reviews to ensure data integrity.
* Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
* Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are on line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works.
* Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for.
* Experience of working with contractors.
* Organised and prioritises work to meet deadlines in a pressurised customer service environment.
* Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
* Experience working with data.
* Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
About MTVH and Equality
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others’ wellbeing. We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. Our Networks groups are: Gender; Ethnicity; LGBTQ+; Disability. Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together.
Benefits
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year
* Beliefs day (one additional day off per year)
* Supportive family friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan for everyday healthcare needs (can include family members)
* Tenancy deposit – interest-free loan
* Access to learning and training opportunities with Wisebox platform
* Colleague virtual social platform and workplace pages to stay connected
* Career progression through mentoring/coaching, apprenticeships and career planning support
* Employee Assistance Programme for wellbeing
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