Soft Services Trainer - Healthcare Compass Group | Addenbrookes Hospital | Are you passionate about developing people, raising standards, and making a real impact in healthcare? We’re looking for an experienced Soft Services Trainer to deliver high-quality, practical and classroom-based training to domestic, housekeeping and patient dining teams within a hospital setting. This is a varied and hands-on role where you’ll play a vital part in ensuring colleagues are confident, compliant and delivering excellence every day. What you’ll do Deliver engaging training across all shifts, supporting a 24/7 hospital environment Lead onboarding, refresher and development training for frontline staff, supervisors and managers Train teams in healthcare cleaning standards, infection prevention, waste management, linen handling and safe systems of work Coach colleagues on the floor, reinforcing best practice and building confidence Conduct competency assessments, maintain training records and ensure regulatory compliance Support audits, introduce new processes or technologies, and act as a subject matter expert Coordinate training schedules, resources and training room bookings Work closely with managers and stakeholders to drive continuous improvement Who you are Experienced in delivering training or coaching within healthcare, hospitality, soft services or FM Confident communicator who can engage and motivate a diverse workforce Organised, flexible and comfortable working in a fast-paced, operational environment Knowledgeable in infection control and safe cleaning practices (or willing to learn) Passionate about quality, safety and developing others Desirable qualifications Train the Trainer / Level 3 Award in Education & Training Health & Safety certification (e.g. IOSH) Cleaning or soft services qualifications (e.g. BICSc, City & Guilds)