Independent Living Advisor
Location: London (West Hackney)
Hourly rate: £17.06 PAYE
Contract Type: 1 Month initially (Strong possibility of extension to 3 months +)
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.
Role Purpose
The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.
Key Responsibilities
Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
Support prospective residents with viewings and assist new tenants in settling into their homes
Provide guidance on tenancy agreements, rights, and responsibilities
Assist residents with housing benefit queries and accessing financial support
Conduct regular health & safety checks, inspections, and risk assessments across the scheme
Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
Maintain accurate and up-to-date records, including resident and emergency contact information
Respond to and report resident disputes or concerns
Support referrals for aids, adaptations, and assistive technology to promote independence
Respond appropriately to low-level emergencies and escalate where required
Work collaboratively with internal teams to ensure seamless service delivery
Coordinate and support Domestic Technicians in their daily duties and priorities
Key Outcomes
High levels of resident satisfaction and service delivery
Residents understand scheme systems (e.g. intercoms, emergency procedures)
Accurate, timely, and compliant record-keeping
Adherence to organisational standards, policies, and regulatory requirements
Achievement of individual and team objectives
Essential Requirements
Experience working with older people in a housing, care, or support setting
Strong communication skills with the ability to adapt to individual needs
Good administrative and numeracy skills
Ability to work independently and collaboratively within a team
Proficient in Microsoft Office
Commitment to equality, diversity, and inclusion
Desirable Skills & Experience
Knowledge of Housing Benefit
Experience supporting individuals through bereavement or loss
Understanding of housing management and support services
Additional Requirements
Relevant professional or vocational qualification
Full UK driving licence
Willingness to work flexibly, including evenings and weekends
Ability to work in a mobile capacity
For more information about the role, please contact Branwen Johns on (phone number removed) and email a copy of your CV