Job Title: Field Engineer
Location: North West sites to be covered
Employment Type: Full-Time
Salary up to £26k + Benefits
Role Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you.
Key Responsibilities:
* Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.
* Support basic server, AV, telephony, and network-related tasks as required.
* Resolve operating system and application incidents in line with customer and manufacturer procedures.
* Execute IMAC (Install, Move, Add, Change) projects to customer specifications.
* Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.
* Manage part movements (RMA generation and returns) efficiently.
* Meet or exceed defined KPIs and SLA targets.
* Ensure compliance with site-specific Fire, Security, and Health & Safety regulations.
* Accurately log all incidents and resolutions using the appropriate ITSM tools.
* Stay up to date with new technologies and maintain relevant certifications.
* Participate in 24/7 on-call rota (where applicable) and perform overtime when required.
* Mentor junior engineers and contribute to team development.
* Maintain company assets and ensure technical documentation is current.
* Adhere to all company and customer policies and procedures.
Skills & Experience:
* Professional, presentable, and customer-oriented.
* Full UK driving licence (essential for site travel).
* Strong interpersonal and communication skills.
* Ability to obtain Government and/or Police Security Clearance (mandatory).
* Self-motivated with excellent organisational skills.
* CompTIA A+ certification or equivalent experience.
* Proficient in OS admin tools, application support, and telephony.
* Comfortable working at height and performing manual handling tasks.
* Experience with technical documentation and mentoring is a plus.
Why Join Us?
* Work with a supportive and skilled team across diverse client environments.
* Gain exposure to a wide range of technologies and industries.
* Opportunities for professional development and certification.
* Be part of a company that values innovation, reliability, and customer satisfaction.
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