Position Summary
Why join our team?
The ESBO Product Management team is responsible for a suite of owned and operated products aimed at our range of Connected TVs, smartphones and tablets. We work very closely with colleagues across global Samsung teams to enhance and expand our services in multiple European territories. These services currently include Samsung TV Plus, Samsung Gaming Hub, Universal Guide, Content Search & Discovery, and Samsung Health.
Role and Responsibilities
Key responsibilities
Service Support
1. Ensure all channels and VOD assets are available on the service each day and communicate with the relevant teams if anything is missing/incorrect (e.g. media, metadata, artwork)
2. Proactively monitor the platform, keeping abreast of scheduled updates, and maintaining a consistent quality of service
3. Make use of automated tools and alerts to provide monitoring of the streaming platform and content
4. Undertake spot checks and QC of content, advertising, and metadata in accordance with platform requirements
5. Raise faults and devise resolution plans ready to minimise any ‘on-air’ impact
Service Operations
6. Align with Product teams to ensure the service meets TV Plus targets (from content ingest to delivery) and global technical strategy
7. Perform platform admin tasks related to channel and VOD launches
8. On-board content partners and prepare content for ingest into the Media Asset Management (MAM) system
9. Monitor transfers in and out of the MAM system and troubleshoot as required
10. Maintain documentation, including (but not limited to) platform design and technical specifications
What we need for this role
11. Native proficiency in Arabic
12. A good understanding of metadata workflows and enrichment (technical and editorial)
13. Experience working with media workflow solutions (cloud and on premise) that help reduce time to business value and enhance QoE
14. Have sound QA/QC knowledge with a strong focus on user experience
15. Performance driven attitude - strong motivation to lead professionally and thrive in a fast-paced and demanding environment
16. A passion for learning the latest technologies and standards
17. Impeccable communication skills and an ability to distil complex ideas into easily understandable components
18. Comfortable working with and supporting large scale streaming applications across a growing number of territories
19. A passion for learning the latest technologies and standards
Desirable knowledge and experience
20. Knowledge of technologies and formats pertinent to streaming and ad-insertion (e.g. HLS, DASH, CMAF)
21. Experience with transcoding technologies and solutions including FFmpeg and AWS Elemental
22. Experience of working in different global locations and a passion for different cultures
23. Experience of working for a large company spread across multiple locations and time zones where the spirit of collaboration, tolerance, and patience is required
24. Knowledge of other languages
What does success look like?
Fresh ideas and a hands-on approach are key. We want someone who is a really positive and proactive teammate, who’d rather figure out a smarter way of doing something than keep doing it the same way. We’re a highly-functioning small team with a start-up mentality, knowing that we have the resources and potential of one of the most exciting tech companies that exists today.
Skills and Qualifications
Benefits of working at Samsung include
25. Hybrid working – 3 days in the office and 2 days at home per week
26. Bonus scheme linked to individual, team and company performance
27. Car allowance (delete if not appropriate)
28. Pension contribution
29. Three volunteering days each year
30. Holiday - 25 days plus bank holidays and an additional day off for your birthday
31. Access to discounts on a wide range of Samsung products
32. Access to a discount shopping portal
33. Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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