Overview
Head of Housing Management (Permanent: Croydon, South London). Join the dynamic and forward‑thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. Croydon is transforming housing services through significant investment and new service models as part of Future Croydon 2024‑29, focusing on opportunity, financial sustainability, safety, and resident‑led change. Croydon Council is partnering with Adecco Public Sector to recruit a permanent Head of Housing Management.
What Youll Be Responsible For
* Lead and motivate housing management teams to deliver outstanding, resident‑focused services.
* Set strategic direction and lead service transformation across tenancy management, estate services and community engagement.
* Drive continuous improvement, innovation and service performance using robust data and resident feedback to sharpen service delivery.
* Manage complex risks, resolve and learn from high‑profile complaints, and respond to sensitive political and regulatory issues.
* Ensure housing services are inclusive, equitable and meet safeguarding and health and safety standards.
* Work in partnership with contractors, residents, elected members and external agencies to deliver service excellence.
* Support financial sustainability by managing budgets effectively and delivering value for money across the portfolio.
What Were Looking For
* A strong track record of senior leadership within housing management in a complex public sector environment.
* Deep knowledge of housing legislation, tenancy law, regulatory compliance and policy.
* Proven experience in transformational leadership, service improvement and people development.
* The ability to think strategically and operate effectively in a politically sensitive, fast‑paced environment.
* A passion for social impact and involving residents in shaping services.
* Strong financial acumen, partnership working skills, and an inclusive leadership style.
* A degree‑level qualification or equivalent experience in a relevant field.
* A clear understanding of safeguarding, health and safety, equality and diversity in housing services.
* Exceptional interpersonal, communication and stakeholder engagement skills.
What Croydon Offer
* Opportunity to shape housing services in one of Londons largest boroughs.
* Chance to lead real, lasting change that improves lives and communities.
* A supportive leadership environment with strong corporate values and collaboration at its core.
* Access to flexible working, generous holiday allowance, and an excellent local government pension scheme.
Job Information
* Job Title: Head of Housing Management (Perm: Croydon, South London)
* Location: Croydon, South London
* Posted: Oct 9th 2025
* Closes: (not specified)
* Sector: Public Sector
* Contract: Permanent
* Hours: Full Time
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