Location: People in Action Office, Gipton, Leeds
Hours: 22.5 hours per week (flexible, Monday to Friday – some evenings/weekends required)
Salary: £18,376.99 per annum (Actual) | £30,628.33 FTE
About Us
At People in Action, we’ve been working alongside learning disabled and autistic people in Leeds since 1983. We believe in inclusion, empowerment, and person‑centred support. We are proud to offer an exciting opportunity to join our dedicated Count Me In team as a Service Manager.
About the Count Me In Service
Count Me In (CMI) provides bespoke, 1:1 practical support to empower our members to achieve their personal goals and lead fulfilling lives. This role is central to maintaining our high standards of care, ensuring every person we support receives truly tailored, person‑led support.
The Role
As Service Manager, you’ll join a close‑knit team including three Service Managers and a Registered Manager. You will:
* Deliver personalised, outcome‑focused support, empowering members to achieve their goals.
* Oversee a caseload of members – including assessments, support planning, regular reviews, and proactive recruitment of new members to the service.
* Line‑manage a team of Community Support Workers, providing leadership, guidance, and ensuring training and mentoring supports high‑quality delivery.
* Ensure all support meets the required standards, including legal, contractual, and organisational guidelines.
You will thrive in a fast‑paced environment, be organised and proactive, and have a strong ability to prioritise. A confident communicator, you’ll work closely with members, their families, colleagues, and other professionals.
On-Call Responsibility
As part of our out‑of‑hours on‑call rota, you will offer phone support to staff and members:
* Weekdays: 5:00pm – 10:00pm
* Weekends: 8:30am – 8:00pm
On‑call shifts are approximately one week in every eight and are paid additionally. Hours may vary slightly based on the timing of support sessions.
Who We’re Looking For
We’re looking for a compassionate, experienced and motivated individual to join our established Count Me In team as a Service Manager. You will bring a strong background in social care—ideally supporting Learning Disabled and Autistic adults, with a deep commitment to empowering people to live their best lives.
You’ll have direct experience of managing and developing staff and ideally have managed a dispersed workforce delivering care across multiple locations. Your ability to work confidently with rota systems, maintain accurate records, and deliver effective resource planning will be key to ensuring excellent, person‑centred support.
You will be well‑organised, proactive, and calm under pressure, with strong leadership qualities and a practical, solutions‑focused approach to challenges.
Our Values
We’re looking for someone who shares our core values:
Person Centred | Inclusive | Empowering | Quality
Our Commitment to Race Equality
We acknowledge the existence of institutional racism and are committed to challenging inequality. We actively work to remove barriers and practices that contribute to systemic injustice. People in Action operates a zero‑tolerance policy toward racism.
Closing Date: Sunday 14th June 2026 at 11:59pm
Interview Date: Wednesday 24th June 2026 and / Or Thursday 25th June 2026
Alternatively, you can request an application pack by contacting the HR Manager via email or call on 0113 244 3729.
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