Ricoh UK Northampton, England, United Kingdom
Join or sign in to find your next job
Join to apply for the ITS Customer Service Advisor role at Ricoh UK
Ricoh UK Northampton, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the ITS Customer Service Advisor role at Ricoh UK
Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: ITS Customer Service Advisor
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
* To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met.
* To provide outstanding customer service to our customers & build the relationship.
* Utilise dedicated technician resource to achieve SLA.
* Provide daily accurate updates to customer management via web-based applications/email.
* Responsible for ensuring all processes & procedures are adhered to.
* Responsible for ensuring all processes & procedures are adhered to.
* Stock Management (Oracle SHARE)
* Ensure the escalation path for each specific account is always adhered to.
* Team Cover/Cross training
* Liaise regularly with SDM
* Manage 3rd party partners (as per manager)
* To promote company initiatives as requested
You will ideally have
* Excellent written communication skills (essential)
* Excellent telephone manner (high profile customers)
* Experience of Oracle SHARE / Siebel would be a beneficial but not essential
* SNOW experience would be beneficial but not essential
* Field Scheduling experience would be beneficial but not essential
* Customer Service experience (desk or store for example)
* Must be able to work well under extreme pressure
* Negotiation skills
* Problem solving skills
* Assertiveness skills
* Confidence is key due to the type of work, you need to be able to verbally articulate different requirements with different levels within the Ricoh Business
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
* Flexible and hybrid working in line with role requirements
* An inclusive workplace
* Excellent package with solid basic, strong bonus and company benefits including:
o A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
o Flexible retirement plan
o Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
o Company car / car allowance (role-specific), cycle to work scheme
* Career development and life-long learning opportunities
* Opportunity to join a global company
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Ricoh UK by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Northamptonshire, England, United Kingdom 3 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Leamington Hastings, England, United Kingdom 3 months ago
Northampton, England, United Kingdom 2 weeks ago
Northamptonshire, England, United Kingdom 1 month ago
Distribution Customer Service Representative
Milton Keynes, England, United Kingdom 2 days ago
Milton Keynes, England, United Kingdom 1 week ago
Customer Service Advisor - Mini Rotation
Wellingborough, England, United Kingdom 2 weeks ago
Northampton, England, United Kingdom 1 week ago
Northampton, England, United Kingdom £10.20-£12.41 2 weeks ago
Milton Keynes, England, United Kingdom 20 hours ago
Milton Keynes, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 1 week ago
Towcester, England, United Kingdom 1 day ago
Crick, England, United Kingdom 3 weeks ago
Northampton, England, United Kingdom 3 weeks ago
Customer Service Advisor- 09:30-17:30 shift
Milton Keynes, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 1 week ago
Newport Pagnell, England, United Kingdom 1 day ago
Customer Service Advisor-4 on 4 off shift
Milton Keynes, England, United Kingdom 2 days ago
Customer Service Advisors (Office based Administration)
Claydon, England, United Kingdom 1 week ago
Clifton Upon Dunsmore, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 3 weeks ago
Northampton, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr