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We’re looking for a technically capable and solutions-focused Systems Applications Specialist to support our growing international expansion, with a particular focus on our physical presence in the US. This is a fully remote role based on UK hours of 15:00–22:00, with occasional travel to the UK office as required. The role reports into the System Application Manager.
This position has three main areas of responsibility:
* Supporting the day-to-day running of our business systems.
* Assisting with business systems projects.
* Carrying out business systems testing and documentation.
You’ll be a key member of our technical team, working closely with internal teams and third-party partners, becoming part of a central point of reference for all business systems queries, projects, and testing.
Responsibilities
Business Systems Lead
* Become a super user and advocate for our core business systems across the organisation.
* Act as the first point of contact for issues raised internally or by third parties — logging, resolving, or escalating them through to resolution.
* Supporting in establish and maintain clear protocols and procedures, ensuring consistent and auditable system use — with regular proactive system checks and reporting.
* Keep documentation up to date, communicate new releases and features, and deliver training as needed.
* Deliver induction training and refresher sessions to help teams get the most from our systems.
Business Systems Projects
* Work with the business to understand project briefs, defining clear scopes and liaising with third-party providers where needed.
* Lead and manage projects; overseeing outsourced development, tracking milestones, and communicating progress and risks to stakeholders.
* Ensure smooth delivery; removing blockers, deploying solutions in a controlled way, and ensuring staff are informed and trained where required.
Business Systems Testing
* Support with project story creation to map out release requirements.
* Design and run robust functional and non-functional test cases to ensure end-to-end quality for new hardware, software, and processes.
* Maintain and update technical documentation post-release.
* Support the roll-out of new functionality through training.
* Work with third parties as needed to ensure quality and knowledge transfer.
Qualifications
Your Experience Might Include:
* Previous experience working in a technical support, IT support, or business systems support role.
* Implementing SaaS applications and integrations, with a good understanding of web/server technologies and web languages.
* Basic project management and systems testing experience.
* Working knowledge of SQL and ability to query databases to investigate issues.
* Familiarity with Salesforce Commerce Cloud (preferred), plus Zendesk and RingCentral (beneficial).
* Experience with change, incident, and problem management systems.
* Background in retail or ecommerce (advantageous).
Required Skills
* You’ll thrive in this role if you:
* Are naturally curious and motivated to learn and grow.
* Bring strong organisational and analytical skills, with excellent attention to detail.
* Communicate clearly and adapt your style for different audiences.
* Are confident working collaboratively with a diverse range of teams.
* Have proven project management skills.
* Can manage people and build trust-based relationships.
Preferred Skills
* What Sets You Apart:
* A genuine passion for driving efficiency and improvements through technology.
* Natural leadership qualities and a collaborative approach.
* Proven ability to adapt, overcome obstacles, and deliver results.
* A proactive mindset for improving and evolving processes and technologies.
* Monday to Friday, 15:00–22:00 UK time.
* Option for remote, with travel to the office in Maidenhead when required.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Retail Luxury Goods and Jewelry
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