Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust
Clerical Officer/Receptionist
The closing date is 21 August 2025
An exciting opportunity has arisen for an enthusiastic, self-motivated and hard-working Clerical Officer / Receptionist in the Endoscopy Department in support of the endoscopy services provided on both Freeman and Royal Victoria Infirmary sites. The role will be predominantly based at the RVI but will also be expected to support the Freeman Hospital Endoscopy Department as required.
The successful applicants should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast paced office environment. Working well as part of a team and a positive proactive attitude is essential. You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.
You will be working closely with patients, clinical and non-clinical colleagues, providing a comprehensive reception service for the Endoscopy Department.
We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.
* Interview Date: 4 September 2025
* 37 hours 30 minutes/week
* You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Working in a busy department, applicants should have good organisational skills; good communication and interpersonal skills to provide support to patients, medical and nursing teams within the department and to liaise with departments across the organisation. The ability to communicate with patients in a professional, sensitive and empathetic manner is essential. Previous clerical experience would be desirable but not essential.
The successful candidate will play a vital role to the multidisciplinary team. Supporting the nurse led units by providing a reception service and being the face for patients, staff and relatives alike attending the department. Endoscopy Services is a fast pace friendly facility with high values, working for endoscopy can be highly rewarding and challenging at the same time.
The main duties of this role is to greet patients, relatives and staff attending to the department. Admitting and discharging patients attending for endoscopic procedures for the Trusts electronic patient administration system - eRecord. Preparing paperwork for all day case admissions. Answering telephone enquiries to the department.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job responsibilities
* The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services.
Person Specification
Skills
* Literacy and numeracy skills to NVQ Level 2 (Qualification and Credit Framework level 1) or equivalent.
* General Clerical Computer experience - word processing, basic office skills
* Good organisational skills
* Good interpersonal skills
* NVQ Level 2 or working towards
Experience
* Basic clerical / office experience
* Previous work in a health care setting.
* Experience of NHS computerised systems
* Experience with PAS
Knowledge
* Basic education
* Clerical related qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
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