Job Title: Resident Services Operational Manager Location: North West London Contract Type: Temporary (3 months ongoing) Working Hours: Monday – Friday, 09:00 – 17:00 Work Arrangement: Hybrid working Pay: £32.45 per hour Umbrella Key Responsibilities • Lead housing and estate operations, ensuring quality service delivery for all residents • Promote resident engagement to strengthen community cohesion • Manage income collection, arrears reduction, and housing enforcement • Work closely with partners, including police, to tackle ASB and safeguard vulnerable residents • Oversee leasehold and Right to Buy services, protecting council assets • Drive continual service improvements, handle complex cases, and manage escalated complaints • Monitor performance and support the delivery of resident participation strategies Requirements • Full UK driving licence and access to a vehicle • Flexible approach — ability to work evenings when required • Comfortable with hybrid working and hot-desking arrangements • Relevant housing or leadership qualification (or equivalent experience) • IRPM/CIH membership (or working towards) desirable • Confident IT skills, including Microsoft Word & Excel PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email...