PE Global is currently recruiting for an Order Management Business Analyst role for an initial 12 month contract role with a leading multinational Machinery Manufacturing client based in Desford.
You will be joining a team responsible for providing support on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions. The position will work closely with business partners in tax, accounting, account coordinators, transportation, facilities, equipment processing centers, information technology, Industries, and Product Groups to learn and advise on the order management process.
Responsibilities
* Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
* Continuously learn and train users across the company on new digital platforms and tools
* Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations.
* Provide business support of all machine order management systems
* Support CAT business users with daily issues for processes
* Create and maintain process documentation
* Create and maintain local business support processes
* Provide support for orders and invoice-related queries to dealers and international customers (SAP experience preferred)
* Manage and coordinate inter-company invoicing adjustments
* Provide certificates of origin upon request
* Work with an international team
* Leverage Lean thinking & methodologies
* Participates in customer support processes and activities for the implementation of new or existing applications.
* Conduct change management activities, including training, documentation, and roles & responsibility definition.
What Skills You Will Have
* Explains the key concepts, techniques and steps involved in the business analysis process.
* Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
* Outlines the scope of the business analysis process.
* Understands the purpose of each business analysis technique and their specific needs.
* Previous experience with the below:
- Dealer and/or Orders Support
- Lean Project Participation and/or Management
- Strong business acumen
Ability to work with multiple cultures
- Excellent planning and organizational skills
- Ordering and invoicing experience.
* Follows defined procedures to document all routine information.
* Identifies relevant established standards, policies and practices.
* Fulfills routine information capture needs in own area.
* Cites examples of different types of relevant information that need to be captured.
* Names specific tools or techniques that can be used to support the analytical thinking process.
* Describes specific software applications or products used for business analytics.
* Gives examples of how analytical thinking has been used to resolve problems.
* Helps others research and learn more about business analytics tools and applications.
* Provides prompt and effective responses to client requests and interactions.
* Monitors client satisfaction levels on a regular basis.
* Alerts own team to problems in client satisfaction.
* Differentiates the roles and responsibilities in a business relationship.
* Works with clients to address critical issues and resolve major problems.
Interested candidates should submit an updated CV.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***