We are excited to offer you the opportunity to join our International Qualification Experience team as an IT Support Graduate The International Qualification Experience team is responsible for developing global training strategies aligned with company goals, analysing customer needs and implementing innovative eLearning concepts. They manage KPIs, coordinate cross-functional teams and ensure the learning management system meets organisational needs, while staying updated on industry trends. The Graduate IT Support role will provide first and second level support to internal and external users of our learning management system. Users of our learning management system include administrators, technical trainers as well as customers. The successful candidate will actively listen and provide assistance to resolve any technical issues or problems. This role will also contribute to the day-to-day operations relating to services and integrated solutions, while playing a key role in building a positive image for the learning management system. In this role, you will be responsible for: Providing first and second level support for customer problems, including troubleshooting and resolving technical challenges. Recommending system modifications or improvements to enhance user experience. Collaborating with external providers, internal departments and teams to restore service, while identifying as well as resolving system and user problems. Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties. Providing consulting and expertise, while specifying and documenting practical use cases. Interested? Upload your CV today Qualifications Our ideal candidate must have: A university undergraduate degree preferably in Computer Engineering, Information Systems Management, or related fields. Proven skills and knowledge in relevant technical concepts, principles, as well as practices within web development, web design, web analytics and database management. 1-2 years of experience in a similar role with helpdesk / incident management / support roles. Particular experience with LMS, LXP or other digital learning environments is an asset. Very good command of English language, both oral and written. Good command of German language will be a preference. Our ideal candidate should have: Familiarity with technology service management: Familiarity with the provision of technology-based services and the ability to support organisational needs. Problem/issue management skills: Basic understanding of problem/issue management principles and the ability to assist in managing the life cycle of problems that occur or could occur during service delivery. Communication skills: Demonstrating effective communication skills, both written and verbal. To clearly express and exchange information, ideas and thoughts professionally. Collaboration skills: Showing willingness to work with clients, stakeholders, as well as team members to achieve common goals and deliver quality support. Ability to adapt: Displays the ability to adapt to new situations, technologies and challenges in a fast-paced environment. A learning mindset: A strong desire to learn and develop new skills, as well as knowledge in the field of IT support. Willingness to learn and develop technical skills further. Problem-solving skills: Proactively exhibiting problem-solving approach to analyse and resolve technical issues, seeking guidance when needed. Teamwork skills: Working well within a team, actively contributing and supporting team members to achieve shared objectives. Time management skills: Ability to prioritise tasks and manage time effectively to meet deadlines and deliver quality support.