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£36,000 + 20% Bonus + Medical Insurance + Benefits
Are you a natural leader with a passion for people, performance, and progress?
An exciting opportunity has arisen for an experienced and driven Operations Manager to join a fast-growing, dual-brand estate agency and mortgage brokerage. This pivotal role will take full responsibility for service delivery, team performance and sales targets across both businesses.
If you're commercially astute, hands-on and thrive in a high-performing, people-first environment, this could be your next big career move. This is not just another Ops role. You'll join a company that values clarity, autonomy and growth, both personal and professional.
You can expect
* £34,000-£36,000 salary + performance-based bonus (up to 20%)
* Private medical insurance & pension
* Ongoing mentoring and structured development
* A genuine say in how things are run - your ideas will shape the future
* A supportive leadership team that's got your back
* A long-term opportunity to grow with the business
Split between Burnham and Slough offices, you'll lead and support the day-to-day operations of both the Estate Agency and Mortgage Brokerage teams. From improving KPIs and streamlining processes to coaching staff and driving sales, you'll be at the heart of business success.
Key Responsibilities
* Leading both operations teams across the two business areas
* Driving team targets for listings, instructions, completions, and admin KPIs
* Monitoring and owning performance metrics around sales, service levels, compliance, and profitability
* Coaching and developing staff through training, accountability, and support
* Working closely with senior leadership to ensure alignment with company goals
* Proactively identifying opportunities to improve systems, processes, and the customer journey
We're looking for a confident and commercially minded people leader, ideally from a similar service-led environment such as estate agency or financial services. You'll be a motivator, organiser and problem-solver in equal measure.
Skills & Experience
* Proven experience in an operations or team leadership role
* A track record of hitting (and helping others hit) performance targets
* Strong people management skills with a positive, can-do attitude
* Tech-savviness - ideally experience with platforms such as ACRE, Tracker Hub, ALTO, and Microsoft Office
* A desire to make a real impact in a growing business
This is a rare opportunity to step into a role where you can truly lead, shape, and grow. If you're ready to bring energy, ownership, and ambition, apply today!
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