Job Description
Major Incident and Change Manager – Defence & National Security
Location: Farnborough (Hybrid)
Salary: £75,000 + excellent benefits
Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO)
A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments.
You’ll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact.
What you’ll be doing
1. Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders
2. Driving structured post-incident reviews, root cause analysis and tracking actions to completion
3. Managing and chairing Change Advisory Boards in line with ITIL processes
4. Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively
5. Maintaining an accurate change schedule and updating the CMDB to reflect the live environment
6. Identifying and delivering service improvements across incident and change processes
7. Supporting wider IT operations and cross-functional training to strengthen incident/change readiness
What you’ll bring
8. Strong experience managing major incidents and driving change processes in line with ITIL best practice
9. Proven ability to lead response teams in high-pressure environments
10. Excellent stakeholder communication skills, including crisis comms to senior leadership and customers
11. Experience running Change Advisory Boards and maintaining change schedules
12. Ability to identify and implement continuous improvements in ITSM processes
13. Organised, adaptable and resilient with a collaborative leadership style
Why this role?
14. Work at the heart of a business delivering critical services to defence and national security clients
15. Take full ownership of major incident and change processes in a growing, future-focused environment
16. Hybrid working with modern tools, autonomy and direct access to leadership
17. Excellent benefits including contributory pension, private medical, bonus scheme and strong investment in professional development