Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. In the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives through assessments, health services, employability programmes and specialist support.
Responsibilities
* Meet personal performance targets and Key Performance Indicators
* Manage a caseload of customers using a variety of coaching strategies to ensure they are prepared for interviews and job searching
* Undertake in‑depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression
* Co‑produce personalised tailored SMART action plans with sequenced interventions and development opportunities
* Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)
* Identify the specific recruitment needs of each employer and undertake tailored pre‑screens and group assessments
* Co‑produce effective in‑work support plans with participants and employers
* Proactively participate in continuous improvement activities to ensure the service continues to deliver excellent customer service
* Fully comply with company policies including personal data security, safeguarding and health & safety
* Work from local hubs and community outreach locations (sometimes alongside other services such as housing, health and primary care centres) to increase service accessibility
* Maintain a strong customer‑focused commitment to care
* Act as a strong team player with a positive and flexible approach to work and colleagues
* Have prior experience working in a fast‑paced, target‑driven environment
* Have prior experience delivering services to meet contractual and quality standards
Qualifications
* Fully IT literate in using Microsoft Office programmes, including 365 products and modern digital technologies such as Microsoft Teams, Zoom and Google Workspace
* Strong communicator with an ability to listen, question and build relationships
* Demonstrable creative problem‑solving skills and a positive approach to overcoming barriers
* Excellent ability to plan and organise workload to meet targets and deadlines
* Prior experience in the welfare‑to‑work sector is desirable
* Knowledge of the employability industry is desirable
* Previous experience in a recruitment background is desirable
Salary Range
Non‑London: £26,700 – £29,800
London: £29,400 – £32,600
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We provide an inclusive environment and ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements endorse clear and accurate information to aid applicant self‑assessment.
Maximus is a Disability Confident Leader. Any applicant with a disability who meets the minimum job requirements is guaranteed an interview under the Disability Confident Guaranteed Interview Scheme. This application includes a question during the job application process. If the applicant meets essential criteria, they will be invited to interview, and the guaranteed interview application will be shared only with the hiring manager and local resourcing team. Reasonable adjustments will be considered when requested during the recruitment process.
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