The Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence.
You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
The Porter will be responsible for:
* Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.
* Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures.
* Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests.
* Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues.
* General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.
To be successful in the role of Porter, we require:
* Excellent guest engagement skills
* Confident and calm manner
* Previous customer service experience
Working with us provides the following benefits to you:
* Genuine
career opportunities within our business
* Valuable
on the job training, along with access to our digital online learning
platform and numerous other learning and development
opportunities
* Staff
incentives when you and the team perform
About Us
The Mount Royal Hotel Edinburgh by the Unlimited Collection is a
brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced
residences, coliving properties, hotels and independent
senior living apartments. Ascott's award-winning hospitality brands
include Ascott, Citadines, lyf, Oakwood, Somerset, The
Crest Collection, The Unlimited
Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme,
members enjoy exclusive privileges and offers at participating properties.
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