Overview
Senior IT Technical Support at Vines Limited
Salary: Up to £40,000 depending on skills and experience. Hours of work: 40 hours per week, Monday to Friday 08:30 - 17:30.
Join Vines Group, a leading BMW franchise retailer, to support IT across multiple sites. We are looking for a Senior IT Technical Support professional to join a small, agile IT team of three, supporting approximately 280 users across three sites. This is your chance to work with modern technologies, support a premium brand automotive business, and play a key role in keeping operations running efficiently.
Why This Role Is Exciting
* Directly support ~280 users, resolving IT issues across PCs, laptops, tablets, servers, and networks.
* Work with Windows servers, Microsoft 365, Intune, Exchange, Meraki networks, Hyper-V, and more.
* Take ownership of IT projects and have your ideas valued by management.
* Solve varied technical challenges, seeing the tangible impact of your work every day.
* Small team environment: flexible, supportive, and empowering.
* Opportunities to grow your skills and gain exposure to advanced IT systems.
What Youll Be Doing
* Provide friendly, efficient first and second line IT support for ~280 users.
* Install, maintain, and troubleshoot Windows operating systems and third-party software.
* Monitor and resolve issues via PRTG monitoring; manage Active Directory, Microsoft 365, Exchange, Defender, and Intune.
* Configure and maintain Meraki networks, WiFi, routers, switches, and Hyper-V servers including failover clustering.
* Support IT projects, upgrades, and improvements alongside the IT Manager.
* Maintain a safe, secure, and well-organised IT environment while delivering excellent user experience.
About You
* Experienced in Windows OS, Office 365, server environments, and networking.
* Calm under pressure; able to troubleshoot and resolve issues efficiently.
* Excellent communicator who enjoys helping people and solving problems.
* Passionate about technology and continuous learning.
* Flexible and willing to occasionally work outside standard hours for projects or incidents.
Desirable
* CompTIA A+/Network+ certifications
* Experience with Microsoft 365 modules including Intune, Exchange, and Defender
* Full UK driving licence
What’s in it for you?
This is your opportunity to be a key part of a small, dynamic IT team supporting 280 users, where your work truly matters. You’ll enjoy responsibility, variety, and exposure to modern IT systems in a business that values innovation, initiative, and enthusiasm. As well as all the other standard employee benefits including Pension, Life Assurance, Cycle to Work, High Street Discount Vouchers, we offer:
* 24 days basic holiday (excluding bank holidays) increasing to 29 days as length of service increases.
* Day off for your birthday.
* Ability to Buy and Sell Holiday.
* Ability to buy Technical goods / days out and holidays and spread the payments through your salary with no added interest.
* Family friendly policies.
* Medicash Health cash plan.
* Car / Motorcycle / EV Charging Purchase Schemes.
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset. Our mission is to inspire each other to delight our customers, we do this through our Winning Together brand values:
* Working as One Team
* Being Warm and Welcoming
* Doing what you say you will do
We believe it's these values which makes us successful. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.
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