Business Administration Apprentice – Legacy Operations
Reports to: Senior Legacy Operations Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London – office-based with flexibility (2‑3 days per week in the office)
Closing date: 7th June 2026 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer. We’re looking for an inspiring Business Administration Apprentice for an apprenticeship programme to develop a broad business administration skill set and working knowledge of legacy giving products and processes; management of digital data; communication and collaboration techniques; legal frameworks and organisational structures.
What will I be doing?
* Distribution and scanning of daily incoming post to relevant staff members.
* Creating and allocating new Legacy cases to the Legacy Case Management Team.
* Creating new solicitor records on the website and CRM system and informing the Finance Team.
* Inputting income data (cheques and bank transfers).
* Accurate data entry for all of Cancer Research UK’s Will‑writing services onto the relevant systems within agreed SLA’s, resolving any inaccuracies with the relevant stakeholder.
* Creating records for new legacy cases via the electronic Legacy notification system (currently Smee & Ford).
* Maintaining the Legacies asset register for all CRUK supplied equipment.
* Responding to queries from all Legacy audiences, via email and telephone.
* Maintaining data quality – merging records and other data processing tasks as required (First Class and Siebel).
* Monitoring and assigning incoming complaints from the central Complaints Team to relevant legacy staff and providing regular reports.
* Raising Purchase Orders and raising invoices when required.
* Building and maintaining excellent knowledge of Cancer Research UK’s Will‑Writing Services, the Case Management Team and associated systems and processes.
* Establishing a working knowledge of all other areas across Legacies.
What are we looking for?
* Confident user of Microsoft Office packages.
* Confident written and verbal communication skills.
* Well‑organised with the ability to manage and prioritise work and meet deadlines.
* Strong attention to detail and data accuracy.
* Demonstrates analytical and problem‑solving skills.
* Able to work effectively and flexibly as part of a team and autonomously.
* Can interact effectively at all levels, with a wide range of colleagues.
* Able to shadow colleagues and take in information.
Eligibility Criteria
Internal candidates should ideally have completed their 6‑month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
All internal candidates applying for a secondment, must have:
* Completed their getting started period.
* Discussed their intention to apply and gained approval to apply with their line manager.
* Been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment).
Values
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
Benefits and Development
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals.
No Age Limit
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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