Job Description Summary The WAMS Global Service leader is a key member of the professional services leadership team. In this role, you will be responsible for the leadership and development of a team of professional services resources responsible for WAMS and WAMPAC projects implementations and/or upgrades. You will be expected to execute on strategic objectives, build executive level relationships with customers, and work cross functionally with the sales and services to drive the implementation process, maximizing efficiency and delivery execution. Job Description Roles and Responsibilities Lead services delivery team for assigned software implementation Build processes to improve and sustain Customer Satisfaction Develop and implement new revenue opportunities to support business growth. Ensure the execution of repeatable processes, building and sustaining an installed based customer strategy in support of the sales and service channels. Applying / Developing standard work breakdown WBS across WAMS deliveries Manage and minimize customer escalations. Maintain strong relationships with cross functional leaders and WAMS product engineering team Deliver executive presentations to provide insight and understanding of customer issues and status to senior management and customers in relation to WAMS implementation Promote a safe working environment and ensuring compliance with applicable EHS and Regulatory policies and procedures. Drive change initiatives as required improving efficiencies and executing on business commitments. Provide proactive leadership of direct reports to include ongoing direction, coaching, and career development. Optimize resources & manpower deployment to achieve OP plan & productivity targets Transmission / WAMS line Proactively identify customer needs and develop and implement customer specific solutions. Leverage internal relationships to enhance business performance and customer experiences. Act as main point of contact for assigned WAMS portfolio, ensuring customer’s ongoing satisfaction (including gathering client VOC and funneling to appropriate internal teams) Assist customer in escalating critical service and support issues for WAMS production systems Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged. Develop knowledge of customer business goals, processes, and success measures to act as internal resource of information about the customer (e.g strategic grid stability program across utilities, helping building high level roadmap,) Team workload and forecast close management. Required Qualifications For roles outside of the USA- This role requires significant experience in the Services & Digital Implementation Services. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. Additional Information Relocation Assistance Provided: No