Job Description
I am recruitng for a Customer Service Representative for my client in Langley. They are seeking a highly professional and customer-focused Customer Service Representative to join their team. This is a key role that requires excellent communication skills, a calm and composed manner, and the ability to handle a wide range of customer interactions with efficiency and care.
Key Responsibilities:
* Respond to customer queries regarding damaged or faulty products with empathy and professionalism, ensuring swift resolution.
* Answer product-related questions via telephone and email, providing clear, accurate, and helpful information.
* Manage and monitor the shared customer service inbox, ensuring all inquiries are addressed promptly and effectively.
* Handle customer complaints with a solutions-oriented approach, maintaining our high standards of service at all times.
* Maintain accurate records of customer interactions and resolutions to support continuous improvement.