Operations Support Manager – Leisure Industry
Salary: Up to £45,000 + Bonus
Working Hours: Monday – Friday, with flexibility to work occasional weekends during peak summer season
We are working with a dynamic and popular leisure business to recruit a Business Support Manager who will play a pivotal role in supporting and streamlining day-to-day operations across the organisation. This is a fantastic opportunity for a hands-on, solutions-focused individual who thrives in a fast-paced, people-centric environment.
As Business Support Manager, you will be responsible for ensuring the smooth running of office operations while supporting HR functions, recruitment, administration, and compliance with health and safety standards. You’ll be the backbone of the internal operations; proactive, highly organised, and confident working across departments to keep everything running efficiently.
Key Responsibilities:
Office & Operations Management
* Oversee the day-to-day management of the office, ensuring a productive and positive working environment
* Liaise with internal teams to support operational needs and coordinate office logistics
* Support senior leadership with reporting, process improvement and general business administration
HR & Recruitment
* Coordinate HR administration including onboarding, employee records, and absence management
* Support line managers with recruitment campaigns: drafting job descriptions, liaising with agencies, and scheduling interviews
* Maintain HR policies and ensure compliance with employment legislation
Health & Safety
* Maintain and implement health and safety protocols across all business sites
* Ensure training records and documentation are up to date
* Conduct regular checks and work with site managers to address any concerns
General Administration
* Lead administrative processes including document control, database management, and supplier relationships
* Support financial administration (e.g. PO tracking, invoice processing, petty cash)
What We're Looking For:
* Proven experience in a similar Business Support, Office Manager or Admin role, ideally within a multi-site or leisure/hospitality environment
* Strong HR administration and recruitment experience
* Sound knowledge of Health & Safety compliance
* Excellent organisational and multitasking skills
* Confident communicator who can work with all levels of the business
* Flexible, solutions-oriented, and comfortable with occasional weekend work during busy periods