Operations & Commercial Manager
All potential candidates should read through the following details of this job with care before making an application.
Are you a dynamic, hands-on leader with commercial savvy, logistical know-how, and strong people management skills who is eager for an exciting opportunity to advance your career within an established social enterprise
We seek an Operations & Commercial Manager to oversee the charity’s trading division, drive enterprise business development and sales growth, manage the distribution and sales of white goods and beds, and ensure strategic alignment, operational efficiency, and optimal social impact.
Position: Operations & Commercial Manager
Location: Leicester/hybrid and site based
Hours: Full-time (37 hours per week)
Salary: £35,000 per annum
Contract: Permanent
Benefits: Competitive salary, 32 days’ annual leave (pro rata for part time roles) including Bank Holidays, pension scheme
Closing Date: 28th May 2026
Interview Date: W/C 8th June 2026
The Role
We are looking for an Operations & Commercial Manager to support the strategic aims of the charity and the Chief Executive Officer.
You will partner and collaborate with the Senior Leadership Team to develop and implement trading arm strategies, business development, and policies to ensure alignment of trading operations with the charity's mission, vision, and values.
You will ensure the effective smooth running of the trading arm, meet contractual and regulatory compliance, quality assurance, and meet targets agreed by the Board of Trustees.
Key areas of responsibilities include
Strategic and Commercial Leadership
Business development and sales growth
Sales and Customer Engagement
Supply Chain and Procurement
Stock Management
Logistics and Distribution
Premises Management
Financial Oversight
Team Leadership and HR
Health and Safety and Compliance
About You
We are looking for someone with proven experience in business development, managing operations, retail, logistics or trading within a commercial or social enterprise setting.
You will have:
Excellent leadership, interpersonal and communication skills.
Proven experience in managing operations, retail, logistics or trading within a commercial or social enterprise setting.
A proven ability to identify and pursue new business opportunities, develop strategic partnerships, and drive growth within a commercial or social enterprise setting.
Experience of stock management, logistics, supply chain, or retail operations.
A strong team working ethic, able to motivate and inspire staff, encouraging knowledge sharing and peer support.
The ability to operate on a senior level and represent The Goods Depot externally.
The ability to make decisions, multi-task, prioritise and delegate effectively.
Commercial awareness and financial literacy to manage budgets, targets and financial reporting.
An excellent standard of IT including Microsoft Office (Word, Excel, and PowerPoint or equivalent), Microsoft Teams and relevant operational software (e.g., Sage, stock management and route planning systems).
The ability to network and liaise effectively with individuals and agencies in the private, public and voluntary sectors, and governmental departments.
The ability to achieve targets and work to tight deadlines.
The ability to work flexibly.
We are looking for someone with a commitment to diversity, equality and inclusion within the workplace and a full driving licence, access to own transport and willingness to travel regionally.
If you are a strategic thinker with the ability to translate vision into actionable plans, then apply today!
About the Organisation
The charity believes that everyone deserves a decent standard of living, with a right to adequate food, shelter and the means to keep warm, clean and rested – no matter what difficulty they may be facing. We help to make a difference by finding funding to provide the essential items that everyone deserves.
As an equal opportunity employer, we would particularly welcome applications from people with an ethnic minority background or those with a disability, as the team are currently underrepresented in their workforce. xcswzye
You may also have experience in areas such as Business Development, Trading, Dispatch, Goods, Product, Operations, Supply Chain, Procurement, Logistics, Commercial Manager, Dispatch Manager, Goods Manager, Product Manager, Operations Manager, Supply Chain Manager, Procurement Manager, Logistics Manager. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People