Customer Service Administrator – Worksop
SALARY AND BENEFITS:
£12.50ph
Working Patterns:
Any 5 of 7 days, 8 hours per day with an average of 40 hours per week. Between 6am and 6pm.
ROLE INFORMATION:
* Proactive and reactive communication with customers.
* Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required.
* Liaising with planning and transport regarding late and failed deliveries as well as re-booking.
* Supporting the continuous improvement of customer services department.
* Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
* Contacting delivery points for follow ups.
* Debriefing site transportation system accordingly to match the paperwork received.
YOU WILL POSSESS THE FOLLOWING SKILLS
* At least two years’ experience in a similar role is essential.
* Own transport is preferable or able to get to site.
* Confident manner on the phone as you will be speaking to customers.
* Work effectively as part of a team.
* Knowledge of Microsoft Packages.
* Efficient with inputting data onto systems.
* Generating accurate and timely reports.
* Well organized and capable of managing tasks.
* Good numerical and IT skills.
For this role you will ideally be based within a 30-minute commute of Worksop.
Please apply online with your CV and if you have any queries, please contact the office at Rapier Wakefield.
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