Department overview The Business Process CoE provides strategic leadership, best practices, technical deployment and support for business process optimisation aligning operations with organisational goals, acting as the single point of contact for Process Intelligence (PI) expertise. Key duties and responsibilities Process Optimisation Leadership: Lead PI projects to identify, analyse, and optimise end-to-end business processes, ensuring that outcomes meet quality, regulatory and legal standards Drive the adoption of an ‘end-to-end’ business process perspective with business process owners and leadership Implement best practices and methodologies to drive efficiency and effectiveness across the organisation Build and manage a library of strategic end-to-end business process maps within the PI toolset Cross-Functional Collaboration: Collaborate with strategic business process owners and leaders from various departments to understand business needs, challenges, and opportunities for improvement Foster a culture of collaboration and continuous improvement across teams Change Management: Develop and implement change management strategies to ensure successful adoption of new processes Effectively communicate changes, address concerns, and provide training to stakeholders Support the business during solution adoption (e.g., delivering demonstrations and presenting scorecards) Performance Metrics: Define and establish key performance indicators (KPIs) to measure the success of business process improvements Regularly monitor and report on the performance of implemented processes, making data-driven decisions Technology Integration: Evaluate and recommend technology solutions to automate and enhance business processes Work closely with IT teams to translate business requirements and ensure seamless integration and successful implementation Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices in business process management Proactively identify opportunities for further optimisation and innovation Experience and qualifications Essential experience Proven experience in a lead role overseeing business process optimisation Proven record of successfully implementing process improvement initiatives Excellent experience of complex project delivery, stakeholder management and coordination of technical resources Experience of working collaboratively in multi-function teams (IT and Business), building successful mutually beneficial working relationships Change management experience and the ability to lead teams through organisational change In-depth knowledge of business process management methodologies and tools, including process mapping Proficiency in requirements capture and translation to specific technical deliverables Experience and understanding of database and systems design, data structures of core enterprise systems (e.g., ERP, CRM) Deep understanding of relevant core business processes (e.g., procurement, IT service management, customer onboarding) Preferred experience Infor LN / Automotive cloud suite ERP software Celonis Process Intelligence (PI) / Execution Management System (EMS) software Process engineering / process improvement methodologies, e.g., Lean principles Process mapping using BPMN2 (Business Process Model and Notation) format Essential education/ qualifications Bachelor's degree in Business Administration, Information Technology, or a related field Preferred education/ qualifications Master's degree in Business Administration, Information Technology, or a related field Certification in Business Process Management (BPM) or related fields Prince2 Foundation and Practitioner or equivalent Project Management Qualification 6-sigma Green Belt or equivalent Required skills/ behaviours Stakeholder / Relationship Management – have the skills and abilities to: Build strategic relationships with process stakeholders at all levels within the business and foster partnerships Apply strong strategic thinking and decision-making Share information to educate stakeholders about PI capabilities and how they meet their business needs Manage supply chain communications between stakeholders, suppliers and other partners to ensure business needs are met Show empathy with stakeholders and ensure their requirements, concerns or complaints are understood and addressed Project Leadership – have the skills and abilities to: Lead medium sized projects concurrently, accountable for successful delivery of each project within the approved timeline and agreed upon success criteria Identify and manage the required project organisation Maintain focus on results delivery, whilst managing the benefits, risks and issues Remain calm under pressure and take decisions within scope or escalate promptly when outside scope Apply project management methods and tools, adhering to the company project methodology where required Business Analysis/Requirements Gathering/Process Development - have the skills and abilities to: Carry out investigative work (interviews, business process mapping etc.) to solicit and document requirements Apply analytical skills, especially in applying technology solutions to core business problems Advise the process stakeholders on appropriate solutions choices Ensure effective integration with all other processes, and applications Ensure compliance and governance criteria are considered and not compromised Communication and Knowledge Sharing - have the skills and abilities to: Convey complex messages and issues clearly and credibly to stakeholders at all levels of the business Use a mix of communication methods to promote shared understanding across diverse audiences Deliver difficult/unpopular messages with clarity and diplomacy Negotiation - have the skills and abilities to: Understand the commercial drivers that influence all parties and the levers that can be used in negotiating/influencing contractual arrangements Engage in collaborative problem solving, identifying a range of positions, and evaluating them openly Build support for preferred alternatives by showing how they meet the other parties needs Present sound and well-reasoned arguments to convince others Effectively close a negotiation Business and Environmental Awareness - have the skills and abilities to: Keep up to date with current and future business plans Accurately describe the needs and issues of internal and external stakeholders Actively research industry trends and anticipate the issues, risks and opportunities that stem from these Identify and minimize risk in your area of operation Maximize the organisational benefits that stem from work activities Hiring manager - Aaron Bodycote Grade - 9 Positions: One Belong at Aston Martin At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive. Your unique perspectives, shaped by your education, culture, ethnicity, race, gender identity, sexual orientation, age, religion, abilities, and more, are what make us stronger and more innovative. We celebrate the richness of diversity and actively seek individuals who bring something new to the table. If you require any accommodations or support during the application process, please don’t hesitate to reach out. We’re here to ensure that you can bring your best, in every way. Let’s build something remarkable together. The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd