We are currently seeking a Customer Service & Internal Sales Executive to join a well-established, family-run SME based in Newtown, Powys. Working within a busy existing team of 8 people you will be required to provide friendly, helpful customer service and develop a base of existing accounts.
Key duties and responsibilities
* Answer incoming telephone calls in a timely and professional manner
* Processing of telephone, email & website orders
* Advise customers of products and services on offer
* Professionally handle customer queries & resolve any issues in line with personal level of responsibility
* Develop and maintain relationships with existing accounts
* Conduct follow up calls to existing accounts to promote new products and services
* Assist with any other reasonable tasks as required
Requirements
* Previous experience of working in a similar role
* Experience of working to KPI’S
* Good telephone interaction
* The ability to work well in a team
* Working knowledge of IT programmes
* Practical and logical; the ability to solve problems quickly and accurately
* Keen attention to detail
* Strong literacy & numeracy skills
Benefits
* Salary of £30,000- £35,000
* 25 days holiday per annum plus bank holidays
* Provision of lunch every day
* Working Hours – Full time preferred but part time considered
Full Time – Monday - Friday 8am-5pm 30 mins lunch Part time – to be discussed.