About you:
Your friends as know you as empathetic, compassionate, and non-judgemental.
You are great at inspiring and motivating people to take action and improve themselves.
You are very self-aware, reliable, attentive and punctual.
Perhaps you are already aware of the challenges faced by people experiencing homelessness and understand how to support them. You may have gained this knowledge as a volunteer, through a previous job, or from your personal lived experience.
If all this sounds like you then you could make a great addition to our fantastic support team here at Homeless Oxfordshire.
About the role
In this role we will trust you to work with other team members on a caseload of clients delivering personalised support to them. You will proactively engage with our clients and provide a hand so they can overcome barriers, move into independent living and sustain a tenancy. Our clients have a range of support needs that impact their experience of homelessness. This includes mental health problems, social isolation, challenging behaviour, finance and debt, alcohol and drug abuse. You will deliver structured support and do some risk management so we will trust you to keep proper records and complete some admin tasks. This includes, reviewing support and risk plans, involving key stakeholders where required, showing and signposting our clients to appropriate external support and services, following safeguarding procedures, do some cleaning and contribute to the delivery of a housing management service including collecting income. You’ll also resolve difficult and challenging situations in a sensitive manner balancing the needs of the clients and the safety of the service.
Main Responsibilities Of The Role:
· Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
· To be a supportive and effective part of the team working as part of a rota including evenings and weekends.
· Maintain a safe, clean and welcoming environment.
· To support and encourage clients to care for themselves and develop independent living skills.
· To assess and manage risk for individuals and in the service, making use of emergency services as required.
· Report any safeguarding concerns without delay in line with procedures.
· To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.
· To work in partnership with other agencies to ensure the delivery of holistic wrap around support.
· To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.
· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
· To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
· Ensure that IT systems are updated as required and concise record keeping is completed promptly.
· Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
· Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
· To participate in the induction of and support new team members.
· To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.
· To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
About us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
Open to: This role is a shift and rota'd role that includes bank holidays.
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.